A feedback board is a great way to get real-time feedback from your customers. You can use Upfeed that allows your customers to leave their feedback on your products. Customer feedback is crucial for SaaS, online-banking, NGO... The options for creating feedback boards are almost infinite. You can use it to collect feedback about your next features to develop, your next integrations to implement, the bugs that are running on your product, the next languages to add on your application.
If you don't have customer feedback, then you won't have any way to know what your customers want.
Feedback boards are a great way to get feedback from your community on the products you're working on. When you create a new product, put together a prototype, and display it somewhere in your office where people can see and comment on it.
Customer feedback is crucial for improving your business. If you do a great job on a product or service, don't be afraid to tell the world about it.
Make sure you regularly check your product reviews and customer feedback on social media. You can get a good idea of what's working, and what you need to improve upon.